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Lisa Hom is the Chief Product & Merchandising Officer at KiwiCo, the brand that brings fun, enriching play to kids of all ages. Holding over 25 years of executive experience in product development, merchandising, supply chain, and operations, Lisa has worked across verticals including kids, fashion, and lifestyle brands. In her current role at KiwiCo, Lisa leads the Product Design, Supply Chain, Operations, and Wholesale teams, overseeing the brand’s innovation process and product development.

Pr…

Paul Tran is the Founder and CEO of MANSCAPED®. A serial entrepreneur with a knack for identifying untapped opportunities, Paul launched MANSCAPED in 2016 to challenge conventions in men’s grooming. The brand first gained attention by addressing a long-ignored category: groin grooming, introducing premium, purpose-built products that broke taboos and redefined how men approach personal care. What started below the waist has since expanded far beyond, evolving into a global men’s grooming and…

With over 9 years leading customer experience teams for hyper-growth start-ups, Domonique Brown is currently the Head of Customer Experience at Liquid I.V., driving voice of customer insights, customer support operations strategy, and leading customer experience digital transformation.

Dylan Munro is the COO and co-founder of Spot & Tango, a pet health and wellness company on a mission to give you more happy days with your dog. Together with co-founder and CEO Russell Breuer, Dylan has built Spot & Tango from a personal mission into a US$150 million business that has served nearly 200 million meals to dogs across North America. Both were disheartened by store shelves stacked with extruded pellets, mystery meats and lengthy ingredient labels — their answer was Fresh Dry™…

Leala Francis is the Senior Vice President of Customer Insights and Membership Experience at AG1, a global health company dedicated to foundational nutrition. Since joining AG1 in 2024, she has overseen all aspects of the member experience, including product and packaging, retention and life cycle marketing, customer happiness, and go-to-market strategy and execution.

Francis plays a pivotal role in ensuring that AG1's decisions are insight-driven, supporting the wellness journey of each member…

Jack Jia is a four-time serial entrepreneur and technology investor with experience spanning technology, beauty, health and AI. He has invested with leading venture firms including Rally Ventures, WIN (Winfunding), TSVC, and GSR Ventures, turning startups into unicorn companies collectively valued at over $100 billion.

He is the Founder and CEO of Musely, a telemedicine platform redefining access to prescription treatments across skin, hair, body, menopause/HRT, longevity and more. Since…

As Chief Commercial Officer, Reba is responsible for driving top-line revenue growth while creating new and innovative revenue streams. She oversees pricing, merchandising, revenue, retention, and partnerships. Previously, Reba was Chief of Staff and strategic advisor to the CEO.

Robbie Giles is the Senior Vice President of Consumer Marketing at MasterClass, where he leads the team that connects people around the world to inspiring instructors and transformative learning experiences. Before MasterClass, Robbie led digital marketing at Fandango, where he helped shape how audiences discover entertainment they love. He’s passionate about blending data, creativity, and storytelling to build brands that people truly care about.

Jessica Deeken is the Group Manager of Loyalty Strategy at Starbucks, where she helps shape one of the world’s most recognized loyalty programs. In her role, Jessica builds the strategic vision to deepen customer engagement by uplifting routine into moments of joy for Starbucks Rewards members.

Jessica recently led strategy for the reimagined Starbucks Rewards program, delivering value for both customers and the business by driving mutually beneficial behavior. She works cross-functionally to…

Joseph Stilphen is the CFO & COO of Reel, where he leads financial strategy and operational execution for one of the fastest-growing sustainable consumer brands. With a strong background in scaling mission-driven businesses, Joseph oversees everything from capital strategy to supply chain optimization, helping Reel balance rapid growth with operational efficiency.

Known for his data-driven approach and cross-functional leadership, Joseph plays a key role in aligning finance, operations, and…

Bolong Li is the VP, Global Head of Growth at Audible, an Amazon company, where he leads global strategies across customer acquisition, engagement, and retention for one of the world’s leading subscription platforms. With deep expertise in scaling digital businesses, Bolong oversees data-driven growth initiatives that optimize the full customer lifecycle—from first touch to long-term loyalty.

Blending performance marketing, product innovation, and experimentation, Bolong has been instrumental in…

Karina Kogan is the Chief Marketing & Growth Officer at Sundays for Dogs, where she leads the brand’s end-to-end growth strategy across acquisition, retention, and customer experience. A proven leader in subscription and DTC marketing, Karina specializes in building high-performing growth engines that blend data-driven performance marketing with authentic brand storytelling.

Prior to Sundays, Karina held senior leadership roles across high-growth consumer brands such as Oura, Peloton and…

Rahul Desai is Chief Technology Officer at Chegg, where he leads the global engineering organization, overseeing the development, scalability, and innovation of Chegg’s digital learning platform, ensuring it remains secure, reliable, and deeply aligned with student needs. With more than 25 years of experience in technology and operations, Rahul has been with Chegg for over 17 years — guiding its transformation from a textbook-rental startup into a leading student-first learning platform. In his…

Ankur Goyal is a growth leader who understands how to scale brands in today’s subscription-first world. As CMO of Ultra Pouches and former SVP of Growth at Coterie, he has built and optimized marketing engines that drive both rapid acquisition and long-term retention.

From performance marketing to lifecycle strategy, Ankur focuses on connecting every stage of the customer journey to unlock measurable, sustainable growth.

Ashley Parrish is the Senior Vice President of Commerce, Events, and Strategic Content at TODAY and NBC News. She is revolutionizing the way audiences discover, engage with, and shop through media and has successfully built and scaled multi-million-dollar commerce brands across the industry. Previously, Ashley served as Editor-in-Chief at DailyCandy and Content Director at Hearst Magazines.

Mike Woodall is the Director of CRM and Subscriptions at Whisker, the pet technology brand best known for the Litter-Robot, the leading self-cleaning litter box that eliminates scooping, reduces odors, and delivers a smarter pet care solution trusted by more than one million customers. Over the past two years, Mike has transformed Whisker’s subscription program from a relatively overlooked business line into a major revenue driver. Through rigorous conversion rate optimization testing, the…

Alex Lomov, Co-Founder and CMO of Snap Supplements, is helping redefine how modern supplement brands scale in a fast-moving digital world. As part of the leadership team behind one of the fastest-growing wellness brands, Alex has played a key role in building a company that blends startup agility with disciplined growth.

Wearing multiple hats across marketing, operations, and strategy, Alex brings a hands-on approach to growth—one that prioritizes speed, experimentation, and staying close to the…

Melanie Fox is the Director of Lifecycle Marketing at Dollar Shave Club, where she leads customer engagement strategy across the full subscriber journey—from acquisition through retention, loyalty, and winback. With a strong focus on data-driven personalization, Melanie has been instrumental in optimizing lifecycle programs that drive long-term customer value and deepen brand affinity in a highly competitive subscription landscape.

At Dollar Shave Club, Melanie oversees multi-channel lifecycle…

As a leader with over 20 years of expertise in digital media and consumer marketing, Laurie blends consumer insights with brand strategy to create full-funnel marketing approaches that fuel audience growth, engagement, and product innovation. In her current role as Head of Subscriptions at Reuters, Laurie leads the new subscription initiative, driving engagement, subscriber growth, and revenue for the global news organization.

Laurie's career includes leadership roles at The New York Times, NBC…

Ben Spell is a growth-focused commerce leader specializing in subscription strategy, retention optimization, and scalable customer acquisition. With deep experience helping brands navigate the evolving digital commerce landscape, Ben brings a practical, data-driven approach to building sustainable recurring revenue models.

Known for translating complex growth challenges into actionable playbooks, Ben works closely with operators and founders to refine lifecycle marketing, improve unit economics…

Logan Karam is the AI Program Director at Fabletics, where she leads strategic initiatives to integrate artificial intelligence across the organization, helping teams leverage AI to enhance creativity, drive operational efficiencies, and transform customer experiences. Logan combines technical insight with pragmatic leadership to build AI programs that empower people and elevate business outcomes. She’s a recognized voice in retail AI innovation, frequently speaking on how AI tools can augment…

Mike Gross is a media and technology executive with over 20 years of experience driving growth through strategy, analytics, and operational excellence. He is Senior Director of Subscriptions Business Insights at Roku, where he helps shape the future of streaming by using data to grow the subscription business.

David Mongan is a seasoned marketing leader and operator at Owlet, known for building high-performing teams and scaling brands in trust-driven categories like parenting and health. Drawing on prior leadership experience at Headway (Founder) and TESLA, he has developed a strong ability to translate complex, deeply personal value propositions into clear, credible narratives that resonate with modern consumers. At Owlet, he leads with an emphasis on authenticity—crafting marketing that reflects…

Yael Dornbusch is the Chief Subscription Officer at Zumba Fitness, where she leads the global strategy, marketing, and execution for the subscription-based business unit—the largest at Zumba. She oversees revenue growth, customer acquisition, lifecycle marketing, and retention—driving a high-performing, customer-centric model that powers long-term engagement and business sustainability.

With nearly two decades of experience, Yael is known for scaling subscription businesses by blending brand…

Matthew Seifert is a CRM and loyalty leader with a track record of driving customer retention, lifetime value, and sustainable revenue growth. As Vice President of CRM & Loyalty at PrettyLitter, he leads lifecycle marketing strategy, using data and personalization to create customer experiences that deepen engagement and build long-term loyalty.

With deep experience in subscription commerce, Matthew focuses on building and scaling retention programs that reduce churn and grow customer value over…

Andrew Bernstein is the Vice President of Growth at MOSH, where he leads full-funnel, P&L-driven growth strategy across DTC, Amazon, and omnichannel retail. With a track record of scaling consumer brands to more than $40M in revenue, Andrew specializes in building sustainable, profit-focused growth engines that extend beyond customer acquisition.

A former founder, Andrew brings an operator’s mindset to growth. He balances performance marketing, retention, and channel expansion to drive…

Anya Rubinstein is the Director of Strategic Finance at FabFitFun, where she plays a critical role in shaping the financial strategy behind one of the most recognized subscription lifestyle brands. She partners cross-functionally with marketing, operations, and product teams to drive data-informed decision-making that fuels sustainable growth, profitability, and customer value.

With deep expertise in financial planning, forecasting, and unit economics, Anya brings a sharp lens to the metrics…

As Senior Vice President of Marketing at Swanson Health, Erin Del Ponte leads brand strategy, customer engagement, and growth initiatives for one of the most established names in the wellness industry. With deep expertise in consumer marketing, subscription commerce, and building trusted customer relationships, Erin focuses on creating data-driven campaigns and impactful brand experiences that drive long-term loyalty and business growth.

Jai Dolwani is the founder of The Starters, a platform helping e-commerce brands of all sizes access excpetional fractional talent.

Jai launched The Starters after firsthand experience as Chief Marketing Officer at Winc, where he encountered a common but costly challenge: finding high-quality fractional talent that was both effective and economically viable. Frustrated by the trade-offs between unreliable mass-market platforms and expensive agency markups, he set out to build a better solution.

Si…

As Community Development Manager at Rethink Retail, Aliyah Flowers is at the forefront of building meaningful connections between brands, retailers, and industry innovators—transforming conversations into impactful engagement both online and in person. She plays a key role in fostering strategic relationships and cultivating the collaborative community that powers some of retail’s most influential conversations.

With a background in communications from University of Central Florida and a strong…

Sylvia Caballero is the Vice President of Marketing Strategy and Operations at FloSports, the leading subscription platform for underserved sports combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences. She spearheads growth strategies and operational efficiency across the marketing organization, directly overseeing performance, lifecycle, and product marketing functions. Prior to FloSports, Sylvia spent seven years at Amazon in…

Jean-Sébastien Crevier is Vice President of Marketing and Sales at WeCook, Canada’s leading ready-to-eat meal company. With extensive experience in brand growth, digital strategy, and consumer engagement, he has played a key role in expanding WeCook’s presence across the country. Passionate about performance-driven marketing and building strong partnerships, Jean-Sébastien combines data insights with creative vision to deliver results. He regularly shares his expertise on brand strategy…

As a Director in AARP’s Membership Lifecyle Management team, Ashley is responsible for driving new memberships through emerging digital channels and partner relationships while ensuring these new members connect to enterprise goals. She focuses on direct-response marketing that is data-driven and consumer-centric. Her support of innovation has led to a successful growth channel powerhouse.

Prior to AARP, Ashley managed pharmaceutical and health campaigns at Edelman Public Relations and developed…

Adam Pivko is a seasoned e‑commerce and performance marketing leader with extensive experience driving growth for digital brands and direct‑to‑consumer businesses. As Chief Marketing Officer at Direct Meds, Adam leads innovative marketing strategies that blend data‑driven performance with scalable brand building. With his entrepreneurial vision and ability to build products that resonate with consumers, Adam co-founded Autumn DNA, a personalized health and wellness venture that was successfully…

John Roman is a seasoned subscription commerce executive and operator with over a decade of experience scaling direct-to-consumer businesses. As CEO of BattlBox, John has led the company’s evolution into a leading subscription brand, driving growth through a disciplined focus on customer acquisition, retention, and community-building.

Having previously served as Chief Marketing Officer, John played a pivotal role in shaping BattlBox’s performance marketing engine and subscription strategy…

James Bollinger is the Head of Product & Data at Spot & Tango, where he leads the teams responsible for building the data infrastructure, analytics capabilities, and product experiences that power the company’s personalized dog nutrition platform. With a background spanning product management, analytics engineering, and business intelligence, James specializes in turning complex data into actionable insights that drive growth and customer experience. Prior to Spot & Tango, he held analytics and…

Phoenix Ha is a founder and e-commerce growth operator known for building high-velocity creative and performance marketing systems that drive scalable revenue.

She previously served as CEO and Co-Founder of AdBeacon, a first-party data platform built for the post-iOS 14.5 advertising era, and later led social commerce initiatives at Instant Hydration.

Phoenix has worked with brands including NIKE, Disney, K-Swiss, and Brixton, and is recognized for bridging creative storytelling with performance…

Lars Spaten is the CEO of Fabula Coffee, where he leads the charge in delivering clean, mold-free coffee to health-conscious consumers. With a focus on quality, transparency, and wellness, Lars is passionate about redefining what premium coffee means in today’s subscription-driven market.

Eric is an eCommerce founder and CEO best known for building consumer brands Brio (men’s grooming) and Ollie (oral care). Over the past 10+ years he has led the end-to-end creation and scaling of these businesses, overseeing everything from product development and manufacturing to marketing strategy and growth. His brands have sold millions of products worldwide, driven by a deep focus on product differentiation and performance marketing. Eric’s expertise includes SEO, paid media, affiliate…

Andrew Windle is the Head of Retention at Mars Men, where he leads lifecycle marketing and subscription growth for a fast-scaling direct-to-consumer brand. He specializes in building retention systems that drive LTV, reduce churn, and unlock sustainable revenue, with experiences at brands like HexClad and Columbia Sportswear.

Poonam Goyal is Sector Head and Senior Equity Analyst for North American E‑Commerce at Bloomberg, bringing over 20 years of experience in retail analysis. She leads coverage of major e‑commerce brands, offering deep insights into industry trends, consumer behavior, and digital commerce performance across leading platforms and retailers.

Poonam is a frequent contributor to global media outlets, where she shares data‑driven perspectives on the evolving retail landscape and emerging market…

Hattie Gilpin is the Director of Operations at Wellbel, where she leads supply chain, fulfillment, and operational strategy for the brand’s growing ecommerce and subscription business. She focuses on building systems that support scalable growth and strong customer retention.

Rachel Sheriff is the Chief Customer Officer at Recurly, the leading subscription growth platform trusted by enterprise brands like Paramount+, Twitch, and Alaska Airlines to acquire, retain, and maximize subscriber value at scale. With more than 20 years of experience spanning technology, data, and customer experience strategy, Rachel leads Recurly's customer success and professional services teams, driving measurable value across every stage of the subscriber lifecycle. Under her leadership…

Todd Hoffman is a consumer brand operator with 15+ years of experience scaling businesses across DTC and retail. As COO of Brightland, a category-defining premium pantry brand, he helped lead strategy, operational scale, and growth across DTC and grocery, with a focus on Whole Foods. Previously, Todd was the founding CFO & COO of Chloe’s Fruit, where he helped build the business from startup to $25M+ in revenue and 10,000+ retail doors, raising over $10M in capital along the way. He began his…

Doug Sandler is an entrepreneur and podcast industry leader. His book, Nice Guys Finish First is a #1 ranked Amazon Best Seller. As a podcast host of The Nice Guys on Business, Doug has interviewed, Gary V, Arianna Huffington, John C. Maxwell and dozens of celebs. Doug is a nationally recognized speaker, writer, and founder of TurnKey Podcast Productions, providing podcast production, editing and launch services. His Nice Guys podcast, with over 1,000 episodes has been downloaded 3.5 million…

Mo Vazquez is the Founder and Creative Director of Pipsticks, the beloved Subscription Sticker Club that delivers creativity and joy to a global community of sticker lovers. Under Mo’s leadership, Pipsticks has grown into a vibrant membership-driven brand known for its colorful designs, passionate fan base, and playful approach to creative expression.

A lifelong creative and entrepreneur, Mo has built Pipsticks by blending community, storytelling, and subscription commerce into a uniquely…

Brandon Stallings is the founder of Snackify, a modern snack discovery and subscription brand rebuilt from the ground up using innovative ecommerce and content-focused strategies. As a two‑time founder, he previously launched SmartBox, which earned a nomination for Best New Subscription at SubSummit 2022, where he also appeared as a panelist. Brandon specializes in Shopify store setups, customizable subscription‑ready systems, and AI‑optimized organic acquisition. His work blends hands‑on…

Luke Cook is an actor, brand founder, and Creative Strategist at Ecommerce Equation, known for blending entertainment with performance marketing to drive outsized growth. As co-founder of Shakewell, a premium protein snack brand, and the creative force behind campaigns for Koala, True Classic, and The Lad Collective, he has built a reputation for bold, high-converting ad strategy. With millions of followers across Instagram and TikTok, Luke combines storytelling, brand voice, and…

Brian Warmoth is the editor-in-chief for Digital Commerce 360, where he oversees online retail and B2B ecommerce coverage and research reports. He has more than 15 years of experience in journalism and B2B media, including director roles at the American City Business Journals’ Inno sites and Industry Dive, where he led editorial launches for Retail Dive, Food Dive and other verticals. Brian has an M.S. in journalism from Northwestern University and a B.A. in English from the University of…

Kelly Murphy is the General Manager of LOLA, a clean feminine care and reproductive wellness brand rooted in advocacy for women’s health and safety, and QRxLabs, an emerging high-potency, ingredient-forward skincare brand. With 15 years of experience across DTC-focused businesses and ad agencies, Kelly focuses on connecting purpose with performance and driving honest conversations in stigmatized categories to build mission-driven consumer brands.

Dan Scharff is the Founder and CEO of Startup CPG, the world’s largest community for emerging consumer packaged goods brands. He’s spent over a decade in the CPG industry helping early-stage brands grow, hosting the Startup CPG Podcast, and building a network of tens of thousands of founders.

Dorai is co-founder and Head of Operations at Richpanel, an AI first Customer Service Platform. His multi-decade experience spans e-commerce technologies, D2C focused supply chain, fulfillment and Customer Service Operations. He had worked for eBay, Radial, Hewlett Packard and others across various roles.

Jason Myers is the Co-Founder of Bold Commerce, a leading ecommerce technology company powering subscription, checkout, and pricing experiences for many of the world’s fastest-growing brands. A pioneer in subscription commerce, Jason has helped shape how merchants think about recurring revenue, customer retention, and flexible monetization strategies.

With deep expertise in ecommerce infrastructure and a passion for innovation, Jason works closely with enterprise and scaling brands to unlock new…

Vice President of Commerce at NBC News Group, where she leads affiliate commerce strategy and revenue across its portfolio of editorial brands, including NBC Select and Shop TODAY. She oversees content strategy, partnerships, and monetization, working at the intersection of editorial, product, and performance marketing.

Jennifer leads the partnerships team and oversees key partnership initiatives, including sponsorships, paid content, events, and a rapidly growing curated box program. Launched…

Adam Levinter is a serial entrepreneur, best-selling author, and podcaster widely recognized as a leading authority on subscription strategy and direct-to-consumer (D2C) commerce. He is the Founder & CEO of Scriberbase, a top advisory helping companies build and scale recurring revenue through subscriptions, memberships, and loyalty programs.

Adam is also the Co-founder of Axis Brands, an operator and investor in consumer product companies, focused on accelerating growth across Amazon, Walmart…

Jennifer Cline is the Chief Marketing Officer at SubSummit. She leads marketing and content strategy for the event, helping create high-impact experiences that connect founders, operators, and innovators across the subscription commerce ecosystem. Jennifer is passionate about building communities that empower professionals to share insights, grow their businesses, and build lasting industry relationships

Darryl is an angel investor and serial entrepreneur having scaled businesses in International B2C e-commerce, performance sales call centres, cyber security, network infrastructure solutions, and payments. His latest business, Revaly (formerly FlexPay), is a VC-backed B2B FinTech SaaS that uses AI to help large subscription merchants reduce the involuntary churn that comes from failed payments. An operator at heart Darryl is a devout student of crafting world class culture as well as best…

Christian is a Lead Product Manager at Klaviyo, currently he is leading the development of Klaviyo's Composer product and is focused on content generation. Previously he has owned benchmarks, attribution, reporting/analytics, and custom metrics.

Michael McWhorter is the Marketing Director at Good Ranchers, focused on driving subscription growth through acquisition, retention, and lifecycle marketing. His work centers on building high-performing funnels while developing a brand that resonates with customers and creates long-term loyalty beyond the initial purchase.

Cheryl Zajac is a Voice of the Customer (VoC) and CX expert with 20+ years of experience across both client-side and supplier-side research, partnering with retailers and consumer brands across diverse categories. She specializes in transforming customer feedback into actionable insights by combining sharp storytelling with disciplined prioritization, helping teams focus on the moments that matter most.

In her role as VP, Client Insights at Bizrate Insights, Cheryl helps organizations translate…

In 2011, Aaron Hinde left a lucrative sports chiropractic career to sell heavy beverages online. With no experience, terrible odds, and just enough confidence to be dangerous, he moved his family off-grid into a 400-square-foot home and co-founded LIFEAID Beverage, where he turned their flagship FITAID into an internationally distributed functional beverage brand. Today, he continues to focus on what matters most: creating products customers actually stick with…online, in store and in the gym.

Lisa Bratkovich is a DTC Chief Marketing Officer and subscription model expert with 25+ years of experience driving growth and profit at top subscription-oriented CPG brands, including Proactiv, Jenny Craig, Tru Niagen, Meaningful Beauty, and many more.

As a Partner at The CMO Syndicate, a global firm of proven fractional and interim CMOs, she helps brands build high-performance marketing engines and scale profitably. Working exclusively with subscription-oriented brands, Lisa helps them…

Wes is the founder and CEO of SeaMonster Studios. He's spent over 20 years building a business with equal focus on service, performance, and solid design strategy. Aside from his daily responsibilities as the creative director and head of client services, Wes captains the ship by contributing heavily to the vision, focus, and forward momentum of all projects.

SeaMonster Studios

Eric Bandholz is the Founder and CEO of Beardbrand, the pioneering men’s grooming company that helped spark a global movement around modern masculinity and self-care. What began as a niche blog and YouTube channel evolved into a multi-million-dollar direct-to-consumer brand—built on community, content, and a relentless focus on customer experience.

Eric also hosts the Practical Ecommerce Podcast, where he interviews founders, operators, and industry leaders about what’s actually working in…

Lydia Di Capua is a retention and innovation leader who knows how to turn customer experience into a growth engine. As CXO at Happy V, she’s focused on building subscription experiences that customers actually want to stick with.

From optimizing lifecycle journeys to driving product and CX innovation, Lydia blends strategy, creativity, and data to unlock long-term loyalty. She’s especially passionate about creating experiences that feel personal, purposeful, and built for real life—not just…

Cameron Gawley is a growth operator and venture builder specializing in scaling subscription-first consumer brands from zero to meaningful revenue. He currently serves as Strategic Advisor for Growth & Partnerships at GardenCup, where he works closely with leadership to drive strategic expansion beyond core DTC—focusing on partnerships, new channels, and long-term brand growth.

Previously, Cameron acted as Fractional CMO during GardenCup’s formative stage, leading the build-out of its entire DTC…

Bridgette Bek is a growth and partnerships leader with over a decade of experience scaling subscription, media, and fintech businesses. She currently serves as Director of Subscriptions Business at Ethoca, where she leads global merchant strategy, multi-vertical partnerships, and go-to-market initiatives. Her work focuses on driving adoption, retention, and recurring revenue for banks and subscription merchants worldwide.

Previously, Bridgette held senior roles at Roku, Hearst, and iHeartRadio…

Ezra Cohen is an E-Commerce Content Strategy Representative and digital retail strategist specializing in Amazon and Walmart ecosystems. He manages large-scale product catalogs, marketplace compliance, SEO-driven content strategy, and conversion optimization for leading food and consumer brands. With a deep operational background across Amazon Vendor Central, NetSuite, and omnichannel retail platforms, Ezra focuses on scaling revenue, protecting brand integrity, and driving sustainable…

Scott E. Adams is the CEO & Co-Founder of Fraud Deflect, a chargeback-prevention platform that helps merchants stop chargebacks before they happen. With 20+ years in chargeback prevention and risk management, he has helped leading companies stay compliant and protect revenue. After experiencing the real cost of chargebacks early in his career, Scott built Fraud Deflect on a simple principle: don’t wait for a dispute to take action.

Today, he focuses on proactive prevention — helping merchants…

Chris George is the Co-Founder and CEO of SubSummit, the world’s largest conference dedicated to subscription, membership, and recurring revenue businesses. Through SubSummit, Chris has helped build a global community where operators, founders, and innovators come together to share strategies, challenges, and insights shaping the future of the membership economy.

A long-time advocate for subscription business models, Chris works closely with brands and technology leaders to explore how loyalty…

Suzy Davidkhanian is Vice President of Content at EMARKETER, where she leads coverage across Retail, Demographics, and Financial Services, and oversees the Analyst Access Program, connecting clients with EMARKETER analysts for deeper insights.

She is the host of EMARKETER’s Reimagining Retail podcast and is frequently cited in media including Reuters, Bloomberg, Retail Brew, Modern Retail, and Ad Age. She is also a regular speaker at industry events such as NRF Big Show, Shoptalk, and eTail.

David…

Kimberly Miller is a technology industry veteran with a not-quite mundane past and a storied future. She is currently Executive Vice President of Strategy and Business Operations for Payway, a cloud-based software company that specializes in payment solutions

During her career, Kim has created and executed strategic programs to bring new technology solutions to market, identified and developed markets for product expansion, and led global digital transformations,

As Payway’s Executive Vice…

Nick’s been hosting the Winning With Shopify Podcast since 2020 and running his PPC & SEO agency Spec Digital since founding it in 2011. Having worked with thousands of brands, Nick’s a global expert in all things Ecommerce.

As CEO of Flowspace, Ben is leading Fortune 1000 brands’ fulfillment into the digital future – powering their scale as consumers increasingly choose ecommerce as their mode of buying. Prior to founding Flowspace out of Y Combinator in 2017, CEO Ben was an early employee at The Honest Company, one of the fastest growing direct to consumer companies in the U.S. There he led supply chain operations and scaled the company’s distribution and fulfillment network during an extended period of rapid…

Henry is a Product Lead for Stripe Billing, specializing in helping subscription businesses grow revenue, mitigate involuntary churn, and accelerate cash flows.

Shannon is a freelance reporter covering the event industry and its investment landscape. Her bylines span major newsrooms and leading trade outlets, including Vendelux News, where she also works as the Editorial Lead, as well as A Media Operator, BizBash, Trade Show News Network, and the New York Post, among others.

Beyond reporting, Shannon is an experienced emcee and moderator for high-profile industry conferences, trade shows, and webinars, most recently for Informa’s Connect Marketplace and…

Tarah Nelson is a customer experience executive who refuses to let CX play small. With more than a decade of experience leading large-scale support organizations and managing multimillion-dollar budgets, she has built (and rebuilt) contact centers into high-performing, revenue-impacting machines.

Known for her bold, unfiltered perspective on leadership, scale, and operational truth, Tarah bridges the gap between the frontline and the boardroom. She doesn’t deliver theory—she delivers real…

Kylie Noland is a results-driven growth leader specializing in scaling revenue for $100M+ brands through high-performance paid media and omnichannel strategy. As Director of Growth Marketing & Paid Media at Ventique, she leads innovative acquisition and retention programs that blend creative performance with data-driven precision.

With deep expertise across DTC and subscription ecosystems, Kylie has built and optimized full-funnel strategies that drive measurable impact across paid social…

Jeff Kline is an Account Executive at ShipBob, where he partners with fast-growing ecommerce brands to optimize their fulfillment and logistics strategies. With a strong focus on scalability and customer experience, Jeff helps merchants navigate the complexities of modern commerce—from inventory placement to last-mile delivery—ensuring they can grow efficiently while meeting rising consumer expectations.

Drawing on deep experience in 3PL solutions and a consultative approach, Jeff works closely…

Before launching SubSummit, John founded Gentleman’s Box, one of the early leaders in the DTC subscription boom. Built around curated lifestyle essentials for men, the brand quickly scaled into a recognizable name in the industry, known for its strong customer loyalty and thoughtful curation. John successfully exited the business, bringing firsthand experience in building, growing, and selling a subscription company.

Today, John channels that experience into shaping SubSummit as the central hub…

David Pirtle is the VP of Enterprise Engagement at Chargebacks911, where he partners with global merchants to navigate the complexities of payment disputes, fraud prevention, and revenue recovery. With deep expertise in the payments ecosystem, David works closely with enterprise brands to develop proactive strategies that reduce chargebacks, protect revenue, and improve overall customer experience.

Known for his consultative approach and strong industry insight, David helps organizations turn…

Renee is a seasoned marketing executive with over 20 years of experience driving revenue growth across both B2B and B2C environments. She specializes in high-impact customer retention, and direct-to-consumer strategies, with a strong focus on data-driven lifetime value optimization. For the past decade, Renee has been with Healthy Directions/Adaptive Health, a leader in science-backed, doctor-formulated nutritional supplements. Starting in direct mail, she transitioned into leading the…

Ameetess Dira is a global marketing leader and growth-focused CMO who has built and scaled marketing engines across North America, Europe, and Asia. At Petzey, she leads the development of a connected pet care ecosystem, bridging veterinary services with modern consumer expectations—expanding access, engagement, and ong-term value across the category.

Prior to Petzey, she held senior leadership roles across high-growth startups and media platforms, including Inc. Southeast Asia, DOGTV, and…

Sumit Parab is Head of Product, SaaS Platforms at Amdocs, working across MarketONE to drive scalable product innovation for digital commerce and subscription ecosystems. He previously led product for Digital Identity & Commerce within Amdocs Media, bringing deep expertise in platform strategy and customer-centric experiences.

Andrei is the Co-CEO of Finsi, a company that helps subscription brands identify, activate and retain the most profitable customers which results in 20% increase in LTV.

Prior to Finsi, Andrei was CTO and Co-founder of Scentbird, a leading subscription-based e-commerce platform for fragrances, Andrei has been responsible for the architecture and infrastructure decision making, product engineering, product business development, and search engine optimization for over 10 years. He has also been a…

Susan Black is the Founder & CEO of Wowzitude, the live virtual travel platform — and a SubSummit

homecoming story. In 2021, she took the SubSummit pitch stage in Dallas with a six-month-old company and walked off with the $20,000 prize. Five years later, she’s back to share the skinny on how that scrappy COVID-era startup scaled to nearly 2 million subscribers, drawing 10,000 to 12,000 live participants to each of 104 twice-weekly, one-hour livestreams — every one paired with a custom…

Misha Druzhinin is the Cofounder of Finsi, where he is building cutting edge AI-powered automation designed to help DTC and subscription brands grow profitably and scale with confidence. With a strong background in AI engineering and entrepreneurship, Misha focuses on connecting siloed e-commerce systems into a single execution layer that optimizes retention, recurring revenue, and customer lifecycle operations.

As a founder, he brings a product-first mindset and a deep understanding of the…

Aleta Childress is Director of Customer Support at Crutchfield, where she leads the strategy and execution behind one of the brand’s most trusted customer experiences. She oversees support operations across channels, focusing on service quality, team development, and continuous improvement. With a strong emphasis on listening to customers and empowering frontline teams, Aleta has helped scale support while maintaining the personalized, expert guidance Crutchfield is known for.

Gina is the co-founder of Lunar Solar Group and Stay AI, where she pioneered retention and subscription strategies for leading e-commerce brands like OLIPOP, BREZ, and ARMRA.

Recognizing the limitations of legacy subscription tech, she helped build Stay AI. A platform designed to turn subscriptions into a scalable growth and performance channel for modern marketers.

Bill McHenry is an innovative leader in the world of sales and marketing with over 40 years of extensive corporate and entrepreneurial experience. He is a creative, energetic problem solver, successfully launching hundreds of items, multiple brands, and the fast-growing Widgeteer business. As the founder and President of Widgeteer, Bill continuously strives to find fresh and original housewares ideas across the kitchen and tabletop categories. As the company has grown, he has focused on…

Jesus Luzardo is the VP and Global Head of Sales at Vindicia, where he leads worldwide revenue strategy and go-to-market execution for leading subscription brands. With extensive experience scaling high-performing sales organizations, Jesus specializes in driving growth through customer-centric solutions, strategic partnerships, and data-driven decision-making. He brings deep expertise in subscription commerce, recurring revenue optimization, and global market expansion, helping companies…

As Head of Sales at Vindicia, Heather Klaassen helps leading subscription and recurring revenue brands optimize customer retention, reduce churn, and scale sustainable growth. With extensive experience in subscription commerce and payments strategy, Heather works closely with brands to navigate the evolving digital commerce landscape and unlock long-term customer value through smarter billing and retention solutions.

As Head of Partnerships at SubSummit, Louis Ricard is the connector behind the scenes—bringing together innovative solution providers and leading brands to create high-impact collaborations.

As VP of Content Marketing at BattlBox, Brandon Currin leads the brand’s content vision across digital channels, helping transform entertainment, storytelling, and live engagement into measurable commerce results. With expertise in audience growth and brand storytelling, Brandon has helped shape impactful campaigns that resonate with consumers and strengthen community connection.

As Director of Sales at BattlBox, Chuck drives strategic partnerships and revenue growth through innovative commerce and customer engagement strategies. With experience scaling sales initiatives in the subscription and outdoor gear space, Chuck brings practical insights into building relationships, increasing conversions, and creating customer experiences that fuel long-term brand success.

As a leader in content and online selling at BattlBox, Joey Fulwider specializes in creating engaging digital experiences that connect audiences with products in authentic, conversion-driven ways. From live commerce to content strategy, Joey brings a deep understanding of how storytelling and community engagement drive customer loyalty and online sales growth.

As CEO and Founder of Payway, Daniel R. Nadeau oversees every aspect of the company, with a particular focus on helping subscription-based businesses streamline recurring payments, reduce churn, and scale with confidence. He takes pride in staying ahead of the rapidly evolving payments landscape, delivering continuous software enhancements and rapid fixes that directly address the real‑world challenges faced by subscription-based businesses.

Dan’s leadership is grounded in deep technical…

Ordergroove’s Meghan Carlson is a customer success leader focused on helping brands strengthen subscriber relationships, improve retention, and scale recurring revenue programs. As Manager of Customer Success at Ordergroove, she works closely with ecommerce and subscription teams to optimize the customer experience and drive long-term growth through loyalty and recurring commerce strategies.

American rapper, singer, songwriter, and producer known for his 2010 hit debut album, The Adventures of Bobby Ray. Famous for blending hip-hop with pop and rock, he achieved massive success with singles like "Nothin' on You" (featuring Bruno Mars) and "Airplanes" (featuring Hayley Williams). Born in 1988, he is also recognized for his independentlabel, No Genre.